Shipping is based on weight so we’d need to know what you’re ordering exactly. Please email customerservice@westcoastplay.com

Installation instructions are sent with the products. If you need to have them in advance we can usually fax them to you.

For starters, Outside Play Time offers premium discounts on certain items, as well as other price specials and product giveaways that are only available to you when you order online.

Also, online orders are processed faster than other methods, even phone orders. When you order online we are notified by email immediately. When we retrieve your order, it's already complete with the address and contact information you personally entered.

Of course, while buying online is most convenient for everyone, Outside Play Time's top priority is to respond to your needs in the way that works best for you. So if you would prefer to call, mail or fax in your order, please do so. We're here to serve.

Outside Playtime ships items by freight.

Freight: Typically this takes 4-6 weeks from your order date. With freight orders, the shipping company will usually contact our customers 2-3 days before arriving at the residence to schedule the delivery.

International Shipping
This is normally accomplished via Air or Ship Freight for oversized items or US Postal Service or Fed Ex shipping guidelines for smaller items.

Contact us by for a shipping quote. Also, the buyer is responsible for all tariffs and customs fees applicable to any purchase.

We offer a 30-day money-back guarantee on all of our products.

Just make sure you first arrange the return by email or phone with us. We recommend email as it is easier to track and keep for records. We guarantee all products are in excellent shape when leaving our facility.

Note: Customers are responsible for shipping charges to and from their residence when returning a product.

Products at Outside Play Time also include a full manufacturer's warranty. After 30 days, any defects or problems should be directed to the manufacturer. If you need help finding out how to contact a manufacturer, we will be glad to help you out.

Our 30-day money-back guarantee allows you to return an item for any reason. If you decide you do not want the product when it arrives, you must first contact us by e-mail or by phone at 888-821-9404. This allows us to track your return and make sure it has been shipped to the correct address. Items must be returned in the original packaging in good condition with all parts to receive a refund. As soon as it is received, we will credit your credit card for the cost of the item.

Note: Customers are responsible for shipping charges to and from their residence when returning a product.

It's a rare occurance, but sometimes these things happen. Fortunately, this is the easiest problem to solve. Just email or call us with the part and part number that's missing and we'll contact the manufacturer. They will then ship the missing part to you at no charge.

Please look at the package carefully when it arrives. If it looks like it has been heavily damaged during shipping you have the right to refuse it from the shipper, however the box will have some normal wear and tear during shipping. In most cases the product itself will be in perfect condition.

UPS: When you sign for this, please add a note or comment that the package arrived damaged. Usually, the box has been dropped by the shipping company and there is no damage to the product. If parts are damaged, just email us the part number and we'll contact the manufacturer to have replacements sent to you.

Freight: Once again, add a note or comment when you sign for it if the box looks damaged. If parts are damaged or missing, let us know by email and we'll get the information to the manufacturer.

We understand and know it happens. Sometimes you find out your spouse/friend/mother ordered the same product and forgot to tell you.

An order cancellation must be received in writing, fax, or email within 24 hours of the time the order was placed. If the item has already shipped the customer must still pay for all shipping charges. We will do our best to prevent this from happening.

If your package is going by UPS we will be able to send you a tracking number by email at your request. Just send us an e-mail and we will reply with your tracking information.

If we're sending the package by freight (usually the big items go freight) we can't send you a tracking number but we can respond to you with the date your package left our facility or the factory. Again, just e-mail us for the quickest response.